How to Order

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Time-Related changes

Effective 09/01/19

To help facilitate daily planning, reward frequent users, and better serve our customer base overall, Caterology has made two significant time-related changes to ordering policies:

1. Regarding the Frequent User Program, food & beverage orders received after their respective ordering deadlines will be excluded from spending totals.

2. Additional staffing has led to an official extension of hours. Sunday's on-call team member will be available until 6:30pm (previously, our published closing time was 4pm) and Friday's Order Team will now be available until 4pm (instead of 3pm).

Thank You for Choosing Caterology!

Phone, Voicemail, Email or Text

First-time users are encouraged to call to setup a customer profile, become familiar with the ordering process, and have the opportunity to ask questions of our Order Team.

Please place weekday orders by 6:30 pm the night before to ensure next-day availability. Kindly give 72 hours notice for larger orders.

After-hours orders may be accepted, but please be sure you receive an email confirmation by the morning of the event. If you have not received a confirmation by 9 am, we may not have your order (please add our email address to your list of approved senders). Please review the confirmation carefully. All the information on the confirmation is the actual order detail on file, including time of delivery and address. If anything is not 100% correct, please notify us immediately.

Ordering Hours

Our normal window for accepting orders is Monday through Thursday 7am – 6:30pm , Friday 7am – 4pm, Saturday 9am – 4pm, and Sunday 9am – 6:30pm. Weekend and after-hours calls are sent to voicemail for later response. If we can accept the order, we will confirm the next business day as early as possible. Please note that we may not be able to accept late orders because of a limited number of delivery personnel, but we do our best to fill every request.

Cancellation Policy

Keeping in mind that your food is always made-to-order, please contact us immediately if it becomes necessary for you to cancel an order (by phone if possible, especially for same-day cancellations). An order that has been confirmed as cancelled prior to its associated cancellation deadline will not subject the customer to any cancellation fees. A customer who cancels an order after its deadline will be charged a cancellation fee equal to 33% of the invoice total (minus delivery charges), regardless of the reason for cancelling. Please note that if a canceled order required us to make extraordinary purchases or make special arrangements with outside suppliers, those items will be billed to the customer at our cost plus handling charges, irrespective of the deadline being met. However, we also reserve the right to reduce or eliminate cancellation fees associated with items which can be used in our normal course of business (e.g., beverages). Cancellation notice deadlines listed below are relative to an order’s scheduled pickup or delivery time.

Deadline Category Definition
2 weeks Pizza Events Orders that use our Mobile Pizza Oven or On-site Grilling
48 hrs Catering Events Custom menu orders and/or orders scheduled for non-business day (ie. Saturdays, Sundays, and Caterology-observed holidays)
12 hrs Breakfast Orders business day orders with a scheduled pickup/delivery time prior to 10:00am
3 hrs Daily Catering Orders orders not defined in any other category

Our Guidlines

  • On-site catering is available and requires a minimum notice of 5 days.

  • Saturday & Sunday orders must be placed no later than the preceding Wednesday and meet a minimum subtotal of $200 (not including taxes or fees).

  • Large events may be subject to a deposit schedule.

Delivery Fees and Tips

Our minimum order for delivery is $75 (not including taxes or fees).

All delivery orders will incur a delivery fee, so no tipping is expected or necessary.
For orders under $300, the delivery fee will be the greater of 60 cents per mile (measured from our site to your delivery location and back) OR 15% of the food total (min. $15 delivery fee).
For orders over $300, the delivery fee will be the greater of 60 cents per mile roundtrip OR 10% of the food total.
For deliveries made within a 10 miles radius of Caterology, the delivery fee is capped at a maximum of $35.

On-Site Staff

On-site staffing is available for your special event at the rate of $20/hour + gratuity per server and $25/hour + gratuity per chef (minimum 3 hours per staff member). Please note that this rate applies from “door to door,” including driving time to and from your event.

Frequent User Program (rev. 09/2019)

  • In order to qualify as a frequent user, an individual must spend a minimum of $500 in a calendar month (includes food & non-alcoholic beverages only).

  • Food & beverage orders received after their respective ordering deadlines will be excluded from spending totals.

  • If a user does not meet the minimum spending requirement for a month, it will not count or carry over to any following month(s). Also, individual users may not request to combine spending totals with another user as an attempt to qualify.

  • Frequent users may request a rebate equal to 5% of their qualifying purchases, either in the form of a Visa Gift Card (in $25 increments) or as credit toward a future purchase.

  • Rebates must be requested within 12 months of the initial purchase date and are only issued at the direct request of the user (please allow 2-3 business days for bank processing).

  • Caterology reserves the right to modify, expand, or discontinue this program at any time, with or without notice to users. 


The Craft of Good Food

440.836.4633

orders@cater-ology.com